FREN
Coach supporting a member during a Reformer class
Three roles · one studio

Everyone sees what matters.
Everything stays connected.

The Manager runs the studio and the Coach prepares classes. The Member journey, still in preparation, aims to enable independent purchasing and booking. Information remains connected, with access tailored to each role.

Discover the three journeys See the Member journey Journeys and permissions tailored to each responsibility
01 — Manager

Your priorities, then the detail.

Essential, Smart and Advanced are three depths of Manager experience: the same product, data, studio workspace and business permissions. They are neither roles nor pricing plans. Smart is the planned default mode.

Availability: Essential and the first Smart components are targeted for the first version. Full Smart is in preparation; full Advanced remains a future development.

The planned Smart journey: SPOT → EXPLAIN → SIMULATE → QUANTIFY → DECIDE. Results are measured after the decision.

  • Day-to-day operations PilotScheduling and bookings within the tested pilot scope.
  • Offers & booking rules In preparationCatalogue, subscriptions, unpaid amounts and booking rules remain in preparation.
  • Understand an indicatorThe planned detailed analysis would make it possible to trace an indicator back to the classes, members or movements behind it.
  • Stay in control of actionsEvery important action remains subject to permissions and Manager confirmation.
  • Analysis & simulations TrajectoryDiagnosis, simulations, campaigns and recommendations remain future developments, conditional on validation of data and controls.

Concrete scenario: spot an occupancy gap on Tuesday evening, understand possible causes, simulate an option, quantify its estimated effect, then decide. The observed result is tracked afterwards.

Understand the Smart experience

Manager journey
Studio manager using a tabletDecide close to daily operations
Coach supporting members during a Reformer class
02 — CoachPilot

Prepare the next class.

Within the tested pilot scope, Coaches can find their sessions, expected participants and useful information according to the permissions granted by the studio. Advanced features remain future developments.

  • Personal scheduleTime, activity and class status.
  • Participants & attendanceA clear list to prepare and follow the session.
  • AvailabilityCover arrangements remain visible and organised.
  • Coach analysis · coming laterThis summary depends on a separate future module and specific authorisation, still to be confirmed.
  • Incidents & context TrajectoryHandling lateness, absences and cover is envisaged as a future development; no public availability is announced.

Concrete scenario: before class, check the room, expected participants, useful information and any cover arrangement.

Unexpected Coach situations

Report lateness or absence.

The envisaged journey would make reporting and cover easier, with assignments and messages visible to the Manager.

Trajectory
Coach action

I’m running a few minutes late

  1. Notify
  2. Notify according to the rule
  3. Incident visible
Coach action

I can’t attend

  1. Report
  2. Start arranging cover
  3. Manager informed
Quick actions and automated cover remain future developments. No public availability is announced.
03 — MemberIn preparation

Manage bookings from your phone.

The journey in preparation is designed for access through a phone’s browser: find a booking, check a subscription or credits, then choose a class with the rules clearly understood.

  • Search & bookingBy date, activity and availability.
  • WaitlistAn understandable status at every step.
  • Purchase & paymentOffer, price, validity, restrictions, payment method and receipt.
  • Credits & passesCredit lots, expiry, usage and history linked to bookings.
  • SubscriptionStatus, next due date, payment method and authorised actions.
  • Cancellation & consequencesPolicy, any penalty, credit and history remain accessible before confirmation.
  • Post-class satisfactionAfter confirmed attendance, a short questionnaire collects a rating, a reason and an optional comment. Consent to be contacted remains separate.
  • External calendarsCalendar invitations or Google/Microsoft integration only if scope, permissions and consent have been approved.

Concrete scenario: choose a Reformer class, check the credit used, join the waitlist, then accept an available place according to the studio’s rule.

Purchasing and booking in preparation · mobile-friendly web pages · dedicated mobile app considered for later.

Member with a phone and mat leaving a studio
Fictional data
The planned purchasing journey

Understand the offer before paying.

The planned journey displays conditions before payment, then links the purchase to the credits or subscription acquired, bookings and history.

In preparation
  1. 01
    UnderstandThe offer
  2. 02
    CheckPrice · validity · restrictions
  3. 03
    BuyAfter reading the rules
  4. 04
    ReceiveThe credits or subscription
  5. 05
    BookWith the rules understood
  6. 06
    TrackCredits · subscription · history

Before paymentPrice, validity, restrictions, cancellation and compatibility.

04 — Member satisfaction · demonstrationPilot

Listen after class.
Act without overinterpreting.

The pilot scenario provides a questionnaire after eligible attendance. The Manager follows the aggregated trend, cited dimensions and feedback to review; the Coach only accesses the level authorised by the studio.

Understand the protocol
After confirmed attendanceQuestionnaire · 01/03
Reformer Flow · today, 18:30

How was your session?

A short question, asked at the right time — never instead of a human conversation.

Your overall rating
What mattered most?

Three roles in the studio.

Connected information, tailored access.

Explore GE2studio at your own pace

Test your assumptions.
Prepare your project.

The public calculator estimates an impact from your assumptions. It is separate from the future Manager simulator.

Try the public calculator Request a demonstration