Distorted measurement
Counting a late cancellation or unrecorded attendance as a no-show distorts the no-show rate.
No-shows & cancellations · In preparation
Cancellation or absence.
A rule for every case.
An on-time cancellation, a late cancellation and a no-show without cancellation are three distinct situations. To apply the intended rule and measure no-shows, the studio must also check the quality of attendance records.
In preparation · Rules defined with the studio
Why distinguish them
Distinct events, reliable figures.
If the studio mixes cancellations, late cancellations and no-shows, it may overestimate demand, penalise a member unfairly or attribute an occupancy problem to the wrong factor.
Inconsistent consequence
A credit adjustment, restriction or penalty may be applied without the correct rule.
Lost capacity
A place released too late may remain empty if waitlisted people can no longer accept it.
One booking, several outcomesRead the timeline.
Read the timeline.
Then apply the rule.
The planned feature retains the cut-off time and booking entitlement used to explain the consequences to the member and manager.
Understand credit rules- 01
Book
Retain the applicable booking entitlement and rule.
- 02
Display the cut-off time
Make the consequences clear before the action.
- 03
Record the event
On-time cancellation, late cancellation, confirmed no-show or attendance. A missing check-in remains to be verified.
- 04
Apply the consequence
Credit returned or consumed, a counter or another consequence specified by the validated rule.
- 05
Measure
Use consistent denominators over the period.
Public definition
A no-show rate requires reliable attendance records.
The rate concerns retained bookings over the same period. No-shows without cancellation must be confirmed; incomplete attendance records must be flagged.
GE2studio formulaConfirmed no-shows without cancellation ÷ retained bookings × 100
See metric definitions Educational example
Fictional dataPeriodFictional example: 100 retained bookings, 6 confirmed no-shows without cancellation, giving 6%.
- booking still active
- no-show confirmed after checking attendance records
- same period
- late cancellation
- on-time cancellation
- unrecorded attendance
Rules in preparation.
To test before activation.
01 In preparationConsequences visible before confirmation
Consequences calculated according to the applicable rule and presented before confirming cancellation.
02 In preparationLate cancellations and no-shows kept distinct
Separate events in history and metrics.
03 In preparationCounters & thresholds
Observation period, threshold and duration of any restriction defined in the rule.
04 In preparationManager intervention
The intervention and reason are retained when an exception is applied.
These features remain in preparation. The studio's rules must be agreed, configured and tested before real use.
Frequently asked questions
What is the difference between a late cancellation and a no-show?+
A late cancellation is recorded after the studio's cut-off time. A no-show is an absence without cancellation for a retained booking, confirmed after checking attendance records. Missing attendance data is not enough to conclude that someone was absent. The events remain distinct for statistics and applied rules.
How do you calculate a no-show rate?+
Divide confirmed no-shows without cancellation by retained bookings, then multiply by 100. Use the same period and an explicit attendance-recording convention. Flag incomplete records; they must not automatically be converted into no-shows. With no retained bookings, the rate cannot be calculated.
Can a member be automatically restricted after several no-shows?+
A restriction rule may be planned according to a number of no-shows, an observation period and a duration defined with the studio. This feature remains in preparation. It requires a validated rule, verified data and edge-case testing before activation.
Should a late cancellation always consume a credit?+
No. The consequence depends on the studio's rule and the booking entitlement held. The planned feature must display this consequence before confirmation and retain the applied rule in history.
Let's define your rules
before applying them.
Cut-off time, entitlement used, counter and consequence are defined before activation.