Scheduling and capacity
Each class must keep its capacity, equipment and rules, including a one-off exception.
Guide
Choosing studio software.
In 12 criteria.
A good demo is not enough. Here are the twelve points to check, on your daily operations, your money and your data, before signing with a provider.
Daily operations
Your real journeys first.
Have your own situations tested, not a feature list.
Bookings and cancellations
Cancellation windows, waitlist and no-shows must follow your rules without manual workarounds.
Packs and memberships
Credits, class packs and memberships must stay separate, with a history your members understand.
Mobile member journey
Book and buy from a phone, without forcing members to download an app.
Money
Total cost, not the headline price.
Compare at your real volume and get the terms in writing.
Total monthly cost
Add up subscription, fee on payments and payment provider charges, at your collection volume.
Local payment methods
In Switzerland, check TWINT and its limits; everywhere, card payments for recurring memberships.
Term and exit
Minimum term, notice, penalties and export costs: read the exit terms before the entry terms.
Price at renewal
Ask for a price guarantee: renewal increases are a frequent complaint in this sector.
Data and decisions
Your data stays yours.
Migration and indicators are prepared before signing.
Controlled migration
Inventory, test import and reconciliation of credits and future bookings before any switch.
Export at any time
You must be able to retrieve members, credits and history in a readable format, with no hidden fees.
GDPR, nLPD and hosting
Server location, processors, retention periods and members’ rights must be published.
Understandable indicators
A booking is not attendance: every figure must state its definition and period.
Go further
Frequently asked questions
How many providers should I compare?
Two or three are enough, provided you test them on the same real situations: a booking, a late cancellation, using a class pack and a refund.
Should I insist on a native mobile app?
Not necessarily. A phone-friendly web journey saves members a download; above all, check how smooth booking and buying are.
What should I ask about migration?
Ask how remaining credits and future bookings will be migrated and checked, and who validates balances before launch.
Test the checklist on GE2studio.
We go through the twelve criteria with your classes and offers during the demo.